IBM® Enterprise Content Management (ECM) solutions provide efficient and effective ways to capture content, manage the content and business processes, discover insights from the content, and derive actions to improve business processes, products, and services.

This IBM Redbooks® publication introduces and highlights some of the IBM ECM products that can be implemented and integrated together to create end-to-end ECM solutions:

• IBM Case Manager

• IBM Datacap

• IBM Content Manager OnDemand

• IBM Enterprise Records

• IBM Watson™ Content Analytics

• IBM Content Classification

For each product involved in the ECM solution, this IBM Redbooks publication briefly describes what it is, its functions and capabilities, and provides step-by-step procedures for installing, configuring, and implementing it. In addition, we provide procedures for integrating these products together to create an end-to-end ECM solution to achieve the overall solution objectives.

Not all of the products are required to be integrated into an ECM solution. Depending on your business requirements, you can choose a subset of these products to be built into your ECM solutions.

This book serves as a hands-on learning guide for information technology (IT) specialists who plan to build ECM solutions from end-to-end, for a proof of concept (PoC) environment, or for a proof of technology environment. For implementing a production-strength ECM solution, also refer to IBM Knowledge Center, IBM Redbooks publications, and IBM Software Services.

Chapter 1. IBM Enterprise Content Management product and solution overview

Chapter 2. Use case scenario

Chapter 3. Building a cloud-based ECM solution with IBM SoftLayer

Chapter 4. Installing and configuring IBM Case Manager

Chapter 5. Implementing the IBM Case Manager use case

Chapter 6. Installing and configuring an IBM Case Manager mobile application

Chapter 7. Implementing an IBM Case Manager use case for mobile applications

Chapter 8. Installing, configuring, and deploying IBM Datacap and Mobile Capture

Chapter 9. Implementing an IBM Datacap and Mobile Capture application use case

Chapter 10. Installing and configuring an IBM Content Manager OnDemand system

Chapter 11. Implementing an IBM Content Manager OnDemand system use case

Chapter 12. Installing and configuring IBM Enterprise Records

Chapter 13. Implementing an IBM Enterprise Records use case

Chapter 14. Installing and configuring IBM Watson Content Analytics

Chapter 15. Content analysis with IBM Watson Content Analytics

Chapter 16. Installing and configuring IBM Content Classification

Chapter 17. Implementing an IBM Content Classification use case

Chapter 18. Complex use case scenario

Appendix A. Additional material

Appendix B. IBM Datacap signature script