IBM Campaign® and IBM Interact are critical components in an Enterprise Marketing Management (EMM) platform. They are the foundation for optimizing your marketing campaign effectiveness, marketing operations, and multi-channel marketing execution. However, the effectiveness of the marketing campaigns is highly dependent on the quality, accuracy, and completeness of the underlying customer information used by the EMM platform. IBM InfoSphere Master Data Management (MDM) is a trusted source of that complete, accurate, customer information. Using your master data as the basis for running marketing campaigns provides the best information available for the best possible return-on-investment for your marketing operations.

This IBM Redbooks® publication describes how master data about customers is extracted from an MDM hub and delivered through an "information supply chain" to your marketing data repository. This information supply chain includes capabilities such as data integration, metadata management, industry data models, and workload-optimized analytics appliance. The intent of this book is to give marketing organizations (both the business and IT functions for marketing) a blueprint for how to architect your EMM solution in a way that best takes advantage of your trusted master data.

Chapter 1. Introduction

Chapter 2. Using IBM Industry Models for marketing

Chapter 3. Configuring MDM with marketing-relevant attributes

Chapter 4. PureData for Analytics: The marketing data repository

Chapter 5. From Master Data Management to PureData for Analytics

Chapter 6. Leveraging Customer Data within IBM Campaign

Chapter 7. Leveraging Customer Data within IBM Interact

Chapter 8. Where do you go from here