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IBM Tivoli Provisioning Manager V7.1.1: Deployment and IBM Service Management Integration Guide

An IBM Redbooks publication

Note: This is publication is now archived. For reference only.

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Published on 07 December 2009

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IBM Form #: SG24-7773-00

Authors: Gucer Vasfi, Alfredo Olivieri, Anna Pintus, Annarosa Mallozzi, Claudio Santucci, Danilo Allocca, Fabrizio Salustri, Gabriella Santoro, GianFilippo Maniscalco, Ghufran Shah, Jenna Lau, Luca Balestrazzi, Michael Edler von der Planitz, Raffaela Bove, Valentina Mariottini, Vittorio Calafiore and Wing L Leung

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    Abstract

    NOTE: THIS PUBLICATION IS AVAILABLE IN SOFTCOPY ONLY.

    This IBM® Redbooks® publication is a complete reference for the recently available Tivoli® Provisioning Manager V7.1.1 product. This document provides information valuable to those who want to plan for, customize, and use the IBM Tivoli Provisioning Manager V7.1.1 product to automate and manage IT provisioning and integrated IT service management processes in their environments. It includes five parts:

    Concepts and architecture: Provides an overview of provisioning concepts and introduces Tivoli Provisioning Manager V7.1.1 concepts and architecture, in perspective with the overall Tivoli process automation engine platform.

    Planning for deployment and implementation: Discusses planning considerations for deploying Tivoli Provisioning Manager V7.1.1 in a production environment, installation and initial customization of product components, and a sample software deployment scenario to verify the successful deployment of the product.

    The new GUI and IBM Service Management integration scenarios: Covers value added integration scenarios with several IBM Service Management products such as TADDM, IBM Tivoli Service Request Manager, and CCMDB. Also included is a section explaining the Start Center based new GUI, and a section on implementing Tivoli Provisioning Manager V7.1.1 with a non-IBM configuration management database.

    Patch Management, Operating System Deployment, and IBM Tivoli Monitoring Agent for Tivoli Provisioning Manager: Introduces several scenarios on Patch Management and Operating System Deployment, Also provided is an overview of the IBM Tivoli Monitoring Agent for Tivoli Provisioning Manager.

    Troubleshooting and migration from Tivoli Provisioning Manager V 5.1.2: Discusses troubleshooting tips and migration from V 5.1.2.

    Table of Contents

    Part 1. Concepts and architecture

    Chapter 1. Tivoli Provisioning Manager V7.1.1 overview

    Chapter 2. Architecture

    Part 2. Planning for deployment and implementation

    Chapter 3. Installation planning and deployment scenarios

    Chapter 4. Installation steps for integration

    Chapter 5. Customizing Tivoli Provisioning Manager V7.1.1 after installation

    Part 3. The new GUI and IBM Service Management integration scenarios

    Chapter 6. Tivoli process automation engine based user interface

    Chapter 7. Integrated Service Management with IBM Service Management Software

    Chapter 8. IBM Service Management integration scenarios: TADDM Discovery

    Chapter 9. IBM Service Management integration scenarios: Compliance and remediation with TADDM

    Chapter 10. IBM Service Management integration scenarios: Incident Management integration with Tivoli Service Request Manager

    Chapter 11. IBM Service Management integration scenarios: Problem and Change Management integration with Tivoli Service Request Manager and CCMDB

    Chapter 12. Tivoli Provisioning Manager integration with non-IBM solutions

    Part 4. Patch Management, Operating System Deployment, and IBM Tivoli Monitoring agent for Tivoli Provisioning Manager

    Chapter 13. Patch Management scenarios

    Chapter 14. Operating system provisioning

    Chapter 15. IBM Tivoli Monitoring Agent for Tivoli Provisioning Manager

    Part 5. Troubleshooting and migration from Tivoli Provisioning Manager V5.1.2

    Chapter 16. Troubleshooting

    Chapter 17. Migrating from Tivoli Provisioning Manager Version 5.1.1.2 to Tivoli Provisioning Manager Version 7.1.1

    Appendix A. Miscellaneous upgrade scenarios

    Appendix B. Tivoli Provisioning Manager version 7.1.1 pre-installation checks

    Appendix C. tpm5112backup.sh script

    Appendix D. Additional material