An Enterprise Content Management (ECM) system is designed to contain unstructured information such as files, images, and drawings. Its purpose is the delivery of the right content to the right person at the right time, and in the right context.

In enterprise content management, the term content is used to refer to unstructured information; structured information such as database content is referred to as data. Although data is also present in ECM systems, it is used in a supportive role to help locate and manage the content.

All relevant information is stored either as data, content, or a combination of data and content. The data component is typically a database, and its contents are the metadata or indexes on the content. The core functionality is provided by one of more applications, which are accessible to clients or other applications. Directory servers can typically be leveraged for authorization and authentication services. The content can be stored directly on the file system, or via a storage management layer.

This IBM® Redbooks® publication will provide the necessary information to IBMers, business partners, and customers on how to implement FileNet® ECM with IBM Storage Solutions.

Part 1. Introduction

Chapter 1. ECM summary for storage specialists

Chapter 2. Storage for ECM specialists

Chapter 3. Business drivers

Part 2. ECM storage reference architecture and products

Chapter 4. Reference Architecture

Chapter 5. Storage products overview and matrix

Chapter 6. IBM FileNet P8 Platform

Chapter 7. IBM DB2 Content Manager and IBM DB2 Content Manager OnDemand: Overview

Part 3. Case studies

Chapter 8. Case Study I: Online Banking Services

Chapter 9. Case Study II: Report Distribution and Data Archiving

Chapter 10. Case Study III: E-mail archiving

Chapter 11. Case Study IV: Online banking services - Using Image Manager for bank drafts