This IBM® Redpaper™ publication provides a description and reference information for the IBM Assist On-site (AOS) software.

It is intended for clients who want the benefit of the AOS advanced features, such as port forwarding, which allows an authorized IBM Support Service Representative (IBM SSR) to access a client’s enabled storage device to diagnose and troubleshoot efficiently the device.

Chapter 1. Introduction to remote support for IBM storage systems by using IBM Assist On-site

Chapter 2. IBM Assist On-site implementation

Chapter 3. IBM Assist On-site device connectivity

Chapter 4. Frequently asked questions

Chapter 5. Usage guidance