Analyzing warranty data is a complex challenge for companies because the needed insights are often hidden deep within historical claims records. Yet significant cost savings are possible when a detailed examination of claims, including predictive analysis, uncovers warranty fraud, persistent production flaws, errors in published warranty terms, or new ways of resolving product issues faster than before.

The IBM® Warranty Analytics solution helps companies automatically integrate great volumes of warranty-related data from across the enterprise and apply advanced analytics to learn where warranty-covered defects are arising, why they are occurring, and even whether fraud might be driving some claims. The power of the solution derives from its use of innovative IBM analytic techniques and the wide variety of data it can analyze, including customer complaints, call center records, product data, sales reports, maintenance logs, and service technician notes.

The IBM® Warranty Analytics solution helps companies automatically integrate great volumes of warranty-related data from across the enterprise and apply advanced analytics to learn where warranty-eligible defects are arising, why they are occurring, and even whether fraud might be driving some claims. The power of the solution derives from its use of innovative IBM analytic techniques and the wide variety of data it can analyze, including customer complaints, call center records, product data, sales reports, maintenance logs, and service technician notes.

The new solution uses IBM Predictive Maintenance and Quality (PMQ) to uncover hidden trends and predict future product failures. It also uses IBM Case Manager for efficient warranty claim processing, and, optionally, IBM Counter Fraud Management for fraud detection. Merged into a single solution, these powerful tools can help you manage virtually every aspect of your warranty program: