IBM® SmartCloud™ Control Desk is an industry leading IT Service Management Solution, capable to provide a single solution to your multivendor, multi platform IT environments. With todays dynamic and changing IT environment, where virtualization and cloud have provided additional complexities to IT, and with the increasing access of non IT users to the organization’s systems, IT needs to provide the means for adequate IT management, while providing value.

All these objectives can be achieved while leveraging IBM SmartCloud Control Desk, a single platform that is easy to install maintain and build upon. The solution is the result of the integration of asset management, configuration management and service desk IBM solutions to provide a single integral approach towards IT Service Management to fit todays challenges and dynamics.

IBM® SmartCloud™ Control Desk is an industry leading IT Service Management Solution, capable to provide a single solution to your multivendor, multi platform IT environments. With todays dynamic and changing IT environment, where virtualization and cloud have provided additional complexities to IT, and with the increasing access of non IT users to the organization’s systems, IT needs to provide the means for adequate IT management, while providing value.

All these objectives can be achieved while leveraging IBM SmartCloud Control Desk, a single platform that is easy to install maintain and build upon. The solution is the result of the integration of asset management, configuration management and service desk IBM solutions to provide a single integral approach towards IT Service Management to fit todays challenges and dynamics.

Figure 1 gives an overview of the end to end value proposition that IBM SmartCloud Control Desk offers.


Figure 1. IBM SmartCloud Control Desk - end to end value proposition for today's IT demands


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