The IBM® Tivoli® Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITIL®). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for IT™ and other standards as well.

This IBM Redbooks® publication provides information that can be used by clients, partners, or IBM field personnel who are looking to engage in an effort to implement change and configuration management processes in an enterprise environment utilizing the IBM Tivoli Change and Configuration Management Database (CCMDB) V 7.2.1 product. It covers the new features available with CCMDB V7.2 and CCMDB V7.2.1, as well as details about the underlying components of the product and utilizing the product to support robust IT processes such as change and configuration management. It also focuses on the details of the data model, process engine, and the Change and Configuration

management Process Management Programs (PMPs).

This book provides a reference for IT Specialists and IT Architects working with the CCMDB V7.2.1 product.

Part 1. Introduction to CCMDB V7.2.1 and its components

Chapter 1. IBM Tivoli Change and Configuration Management Database overview and architecture

Part 2. Process Layer

Chapter 2. Process flow technology

Chapter 3. Process Managers

Chapter 4. Customizing Change process in IBM Tivoli Change and Configuration Management Database

Part 3. Data Layer

Chapter 5. Configuration item hierarchy

Chapter 6. CI space development

Chapter 7. Importing configuration items

Chapter 8. CI promotion

Chapter 9. Implementing federation

Part 4. Miscellaneous CCMDB topics

Chapter 10. Virtualization support in CCMDB

Chapter 11. Launch In Context

Chapter 12. CCMDB performance tuning

Appendix A. A primer on Deployer's Workbench