The IBM Tivoli Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting Change and Configuration Management processes as described by the Information Technology Infrastructure Library (ITIL).

This IBM Redbooks publication provides information that can be used by clients, Business Partners, or IBM field personnel who are looking to engage in an effort to implement Change and Configuration Management processes in an enterprise environment utilizing the IBM Tivoli Change and Configuration Management Database product. This book is divided into four parts:

- Concepts

- Components

- Planning and Installation

- Getting Started

A companion book, IBM Tivoli CCMDB Solution Design Guide, SG24-7567, provides more advanced details about the underlying components of the product and utilizing the product to support robust IT processes, such as Change and Configuration Management. The companion book focuses on the details of the data model, process engine, and the Change and Configuration Management Process Management Programs (PMPs). It provides details on how these can be extended and customized to meet client requirements.

Part 1. Concepts

Chapter 1. CCMDB overview

Chapter 2. What is behind CCMDB

Part 2. Components

Chapter 3. CCMDB components

Chapter 4. CCMDB Data Layer

Chapter 5. Physical components and operational model

Chapter 6. CCMDB security architecture

Chapter 7. Integration technologies

Part 3. Planning and installation

Chapter 8. CCMDB installation planning

Chapter 9. Installation

Part 4. Getting started

Chapter 10. TADDM and Process Layer integration

Chapter 11. Launch in Context

Chapter 12. Reporting