The IBM Sales Center for WebSphere Commerce V6 is an application for customer service representatives to capture and manage customer orders. This IBM Redbooks publication helps you understand IBM Sales Center for WebSphere Commerce and provides you with how-to instructions to deploy the business solution, customize it, and integrate the Sales Center with other applications.

This book helps you install, tailor, and configure the Sales Center development environment and production environment for creating and deploying the Sales Center customizations. In addition, this book discusses the use of IBM Tivoli Configuration Manager and IBM WebSphere Everyplace Deployment, to perform automated deployment.

This book discusses how to plan and design Sales Center customizations. Examples are provided to help you through this process. The customization scenarios that include the integration of additional IBM software and original equipment manufacturer (OEM) software are described.

This book provides user interface and role-based customization examples to demonstrate customization within the user interface framework and the role-based tools. This book also provides code sample that you can use to integrate IBM Lotus Sametime V7.5 into Sales Center, where live help and customer care functionality are achieved.

Note: Code samples will be provided via Additional Materials after legal authorization is issued.

Part 1. Introduction

Chapter 1. IBM Sales Center for WebSphere Commerce V6.0

Chapter 2. Overview of the IBM Sales Center environment

Part 2. Installation

Chapter 3. IBM Sales Center development environment installation

Chapter 4. IBM Sales Center production environment installation

Part 3. IBM Sales Center customizations

Chapter 5. Requirements and design

Chapter 6. Customization scenarios

Chapter 7. Developing customizations for IBM Sales Center

Chapter 8. Development tools and customization deployment

Part 4. Customization scenario examples

Chapter 9. User interface customization

Chapter 10. Role-based customizations

Part 5. Integration customization scenario examples

Chapter 11. Customer Care integration with Lotus Sametime

Part 6. Reports

Chapter 12. Installing, configuring, and running the WebSphere Commerce Analyzer

Chapter 13. Developing and customizing customer service reports

Appendix A. Additional material