This IBM Redpaper provides a strategic overview of the IBM® Chief Information Officer's Technology Adoption Program (TAP) within the IBM Corporation. We also provide a detailed description of the process management framework that supports the program.

This paper is for organizations that are considering the deployment of a similar program. We highlight the key internal organizational factors that contribute to the success of TAP, as well as the extent to which the program leverages the new collaborative community environment and technologies that are associated with the trends toward Web 2.0.

Leveraging Web 2.0 style community dynamics is key to the success of TAP so far. The TAP strategy focuses on supporting community dynamics within IBM. In this Redpaper, we highlight the importance of understanding what this means within an Enterprise 2.0 context.

Chapter 1. Technology Adoption Program Overview

Chapter 2. Technology Adoption Program Framework

Chapter 3. Understanding community

Chapter 4. TAP design and implementation